We understand that hiccups can occur. This troubleshooting guide will help you navigate through any issues that you may be having.
Turning On Photo GPS in DJI
Navigate to your photo settings on your phone and toggle “always allow.”
Model and Measurements Are Not Crisp And Clean.
To achieve clear, precise models and measurements, follow these aerial capture guidelines:
- Capture your first set of photos at 90 feet altitude
- Take a second set at 120 feet altitude
- Ensure each height capture includes 15-20 photos
- Make sure photos have sufficient overlap
This dual-height capture method provides our software with comprehensive data to generate more accurate models and precise measurements.
Updating Your Firmware On Your Drone
- Turn your remote controller on.
- Turn on your Drone.
- Open your DJI Application and allow the application to run through the firmware to check for updates. If there is an update, click update.
What photo size setting should the camera be set on?
All photos must be taken in 4:3 ratio. To configure this:
- Access your DJI camera settings
- Select the 4:3 aspect ratio option
What photo type should your photo be?
Your photos must be captured in JPEG format. To adjust this setting:
- Open your camera settings
- Locate the photo format capture option
- Select “JPEG” as your format
Job Is Not Showing Damage Detection
If damage detection is not appearing in your job, please verify that the job is marked as complete:
- Navigate to your incomplete job
- Tap the “Complete” button
- Damage detection will automatically initiate, allowing you to begin your reporting
